FAQ category
Troubleshooting
2 POS system questions in this category
Q.01
Q.02
My receipt printer isn't printing — what should I check?
Confirm the correct driver is installed, check the printer is set as default in system settings, verify paper and cables, and ensure the POS software device configuration matches your printer model an...
The barcode scanner isn't reading codes — how do I fix it?
Make sure the scanner is in the correct mode (keyboard-wedge/HID), try a different USB port, scan the factory reset barcode from the manual, and test with known-good barcodes under proper lighting....
Looking for something else?
Browse every topic or ask our support team directly.